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Frequently Asked Questions

Restaurant

What are the hours for the restaurant/bar and coffee shop?

Please check with the front desk for current restaurant hours of operation.

Transportation/Luggage

How far is the hotel from Anchorage/Fairbanks?

  • From Anchorage: 238.1 Miles (4 hours, 5 mins)
  • From Fairbanks: 119.7 Miles (2 hours, 7 mins)

Hotel Shuttle Service

Do we have complimentary transportation to the Visitor Center, downtown area and rail depot?

  • There is complimentary transportation to the Visitor Center and downtown area from Denali Bluffs Hotel and Grande Denali Lodge.
  • There is a one-time transfer fee for the rail transportation to and from the Denali Bluffs Hotel and Grande Denali Lodge.

Tour Activities

Do we sell tours from the hotel?

  • Yes. Both Grande Denali Lodge and Denali Bluffs Hotel have a tour desk

Rooms

Do the rooms have a microwave and refrigerator?

  • Yes the rooms have refrigerators.
  • The rooms do not have microwaves.

Distance

How far away is the hotel to downtown Denali, Visitor center, wilderness access center, and entrance to the national park?

  • 1.3 miles to downtown (7 minutes)
  • 3.5 miles to Visitor Center (15 minutes)
  • 1.6 Mile to Park entrance (8 minutes)

Policies

What time is check in and check out?

  • Check in: 4PM
  • Check out: 10AM

What is your cancellation policy?

  • Fourteen (14) Day Cancellation before your scheduled arrival date. If cancelled within fourteen (14) days, your reservation is non-refundable.

Are all rooms’ non-smoking?

  • Yes.

Is there free parking?

  • Yes, there is free parking, but it is limited.

How many people can we have in our room?

  • Maximum allowed guests in a room is 4.

Do you allow pets?

  • We do not allow pets. Service dogs are permitted.