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Frequently Asked Questions

Restaurant

What are the hours for the restaurant/bar and coffee shop?

Please check with the front desk for current restaurant hours of operation.

Transportation/Luggage

How far is the hotel from Anchorage/Fairbanks?

  • From Anchorage: 238.1 Miles (4 hours, 5 mins)
  • From Fairbanks: 119.7 Miles (2 hours, 7 mins)

Hotel Shuttle Service

Do we have complimentary transportation to the Denali Bus Depot, Visitor Center, downtown area and rail depot?

  • There is complimentary transportation to the Denali Bus Depot, Visitor Center and downtown area from Denali Bluffs Hotel and Grande Denali Lodge.
  • There is a one-time transfer fee for the rail transportation to and from the Denali Bluffs Hotel and Grande Denali Lodge.

Tour Activities

Do we sell tours from the hotel?

  • Yes. Both Grande Denali Lodge and Denali Bluffs Hotel have a tour desk

Rooms

Do the rooms have a microwave and refrigerator?

  • Yes the rooms have refrigerators.
  • The rooms do not have microwaves.

Do you guys have rollaway beds?

  • The Grande Denali Lodge allows rollaway beds in the King bed rooms.

Distance

How far away is the hotel to downtown Denali, Visitor center, wilderness access center, and entrance to the national park?

  • 1.3 miles to downtown (7 minutes)
  • 3.5 miles to Visitor Center (15 minutes)
  • 2.7 miles to Wilderness Access Center (11 minutes)
  • 1.6 Mile to Park entrance (8 minutes)

Grande Denali Lodge (rooms vs cabins)

What are the views from a cabin?

  • Views from the cabins are the Healy Mountain range and forest.

Policies

What time is check in and check out?

  • Check in: 3PM
  • Check out: 10AM

What is your cancellation policy?

  • Fourteen (14) Day Cancellation before your scheduled arrival date. If cancelled within fourteen (14) days, your reservation is non-refundable.

Are all rooms’ non-smoking?

  • Yes.

Is there free parking?

  • Yes, there is free parking, but it is limited.

How many people can we have in our room?

  • Maximum allowed guests in a room is 4.

Do you allow pets?

  • We do not allow pets. Service dogs are permitted.